How do I track my order?
Login to your Account page, and track your order.
Shipping confirmation email
You can also refer to your shipping confirmation email, and track your order via the link in the email.
Transit Times
Transit times are between 2-6 business days within the continental U.S. Shipping to HI and AK requires air delivery.
All in-stock items ship within 24 hours.
Our Guarantee
If you buy a BAD BAG you will be impressed by its workmanship, durability, and commitment to pure function. Anything less and we will refund your money. All BAD BAGS products are guaranteed for life against defects in materials and workmanship. Should a product fail due to a manufacturing defect we will repair or replace it. We can accept no liability for injuries that result during the use of our product.
Occasionally the hazards of travel will take its toll on your BAD BAG. Should this happen we are happy to repair your duffel for you. Please clean your duffel first and send to us at the address at the bottom of this page. Include your name, address and phone/email inside the box. Upon receipt, we will determine the repair necessary and contact you with the cost.
Our Address:
BAD BAGS Inc
PO Box 1636
Fallbrook, CA 92088
(1-206-399-4224)
Email Us: info@badbags.com
Returns
Should you wish to return an item purchased from BAD BAGS, you may do so up to three months after the purchase date. Returns must be in unused condition accompanied by a copy of the invoice with your request for refund. Refunds will be made promptly, excluding shipping charges.
Our Address:
BAD BAGS Inc
PO Box 1636
Fallbrook, CA 92088
(1-206-399-4224)
Email Us: info@badbags.com
Machine Wash
For heavier stains...In a large basin sink, mix warm-hot water with liquid detergent. Using a bristle brush, scrub the fabric and any tough stains.
Dryer
Medium heat, do not over dry. Using a dryer helps to restore the rain/stain repellent applied to the fabric at the mill. Drip dry if necessary.
Helpful Hints
The metal hardware on the duffels can make noise in the washer/dryer so we recommend putting some old towels in with them. The leather handle and ID holder can take the wash/dry but may not dry completely so, additional air drying may be necessary. Some stains such as oil and grease may not come out completely but, hand washing with a bristle brush will take out most of the grime.